{"id":136,"date":"2016-07-06T20:10:13","date_gmt":"2016-07-06T20:10:13","guid":{"rendered":"http:\/\/13.201.39.237\/?p=136"},"modified":"2016-07-06T20:10:13","modified_gmt":"2016-07-06T20:10:13","slug":"world-youth-skills-day-e-commerce-delivery-parcel-amazon-flipkart-snapdeal","status":"publish","type":"post","link":"http:\/\/13.207.105.184\/?p=136","title":{"rendered":"Knock Knock, Your Parcel\u2019s Here"},"content":{"rendered":"\n<p><span class=\"dropcap\">A<\/span>run Tukaram Bhosle\u00a0is one of those nameless, faceless guys, who have insinuated themselves into our lives. Sometimes he drops off the fair-trade quinoa you ordered for your conscience after the weekend pig-out on bacon, or the iPhone 6 from Amazon for your girlfriend because today is the three-month anniversary of the second time you reached third base. Whatever is the occasion, you can\u2019t celebrate without Arun.\n\nPart-time diploma student, full-time delivery boy, Arun works for a start-up that runs your errands. He\u2019s continuing the hoary tradition of\u00a0chokra boys, or Man Fridays, employed by the British or Anglo-Indian\u00a0sahibs\u00a0during the Raj. Thanks to Arun and the start-up he\u2019s joined, even plebs like us, now have privilege.\n\nArun starts early. By 7.00 am, he\u2019s revving a second-hand Pulsar 180 \u2013 his 22nd birthday gift from his folks \u2013 packed\u00a0dabba\u00a0in hand. He\u2019s got miles to eat up between the one-room house he shares with his family in Byculla, to his workplace in Andheri east. He logs in and waits for the first task of the day, multiple\u00a0chhota\u00a0Gold Flakes marking time as he hangs with the other guys.\n\nIt\u2019s 9.45 am, time to head out. Arun is complete monsoon gear\u00a0\u2013 a black-and-silver super-sized plastic jacket and matching pants.\u00a0The pick-up and drop-off locations aren\u2019t far apart. But the rain tends to slow down the traffic. His deadline to complete the task is\u00a011 am. I hop on gingerly (more off than on), open my\u00a0umbrella, as we zip off. And I mean zip. He cuts lanes, narrowly misses oncoming traffic, and swears at a rickshaw that stops short of clipping us, as the downpour continues. His helmet muffles most of what he\u2019s yelling, but I catch a lot of \u201cgandu\u201d and \u201csaala\u201d.\n\nI\u2019m all drenched when we reach the pick-up location at\u00a010.30 am.\u00a0A neatly wrapped brown parcel, weighing about three kilogrammes, is ready for us. It\u2019s handed over to us by a maid who closes the door on our faces as soon as her job is done. Arun puts it in his backpack, collects\u00a0\u20b9300, writes out a receipt, and we\u2019re off again. The whole exercise has taken less than three minutes.\n\nI\u2019m a little disappointed. I think I\u2019ve been fed too many stories of delivery boys who\u2019ve rung doorbells, only to have the door answered by a ravishingly hot woman in some state of undress \u2013 a classic plot line that has served a million different pornos. I ask Arun if this has ever happened to him.<\/p><em>&#8220;<\/em>Ab tak nahi, par ummedon pe duniya kayam hai,\u201d he says with a laugh.\n\nWith the three-kilo package now between us, I\u2019m hanging on to dear life as my bum threatens to slide off the wet seat. The package has the allure of a mystery box. It could be anything from a brick of cocaine to severed body parts, or worse. I ask Arun if he ever wonders. He says people usually declare what\u2019s in and often don\u2019t bother to wrap stuff. But when they do, he\u2019s not troubled. If someone is making an effort to hide what\u2019s inside, it\u2019s probably for a good reason.\n\nWe make it to the drop-off location with minutes to spare. It\u2019s 11:20 am by the time we stop for a much-needed cigarette. Sutta\u00a0breaks are frowned upon in this industry where time is literally money, but hey it\u2019s not like he\u2019s being geotagged. Though that day might soon be here.\n\nWhen Arun calls in, the voice at the other end enquires about the delay. Arun replies nonchalantly, \u201cBaarish hai, traffic tha,\u00a0time laga,\u201d clearly not giving a damn about the time-is-money philosophy of this billion-dollar industry.\n\nThe e-commerce industry is indeed worth more than <a href=\"http:\/\/www.thehindubusinessline.com\/economy\/budget\/indias-ecommerce-space-may-grow-50-in-next-5-yrs-eco-survey\/article6941108.ece\">$16.4 billion<\/a>, and that\u2019s good news for young guys like Arun, with basic language and math skills, and a set of wheels. I ask how much he makes every month \u2013 he hesitantly replies, \u201c\u20b911,000 plus fuel bills.\u201d If he finishes 150 tasks this month, he becomes eligible for an incentive of \u20b94,000. He\u2019s got his eye on that. It\u2019s his girlfriend\u2019s birthday next month, and lover boy wants to buy her something special.\n<blockquote class=\"quote--center\">I think I\u2019ve been fed too many stories of delivery boys who\u2019ve rung doorbells, only to have the door answered by a ravishingly hot woman in some state of undress \u2013 a classic plot line that has served a million different pornos.<\/blockquote>\nWe bitch a bit about Indians being lousy tippers. He tells me how once during a delivery, he had to ride to the nearest paanwala, who was a good 15 minutes away, in the rain, just because he was short on a tenner and out of change.\n\nArun doesn\u2019t explicitly demand tips. It\u2019s often an unspoken rule to round off the amount payable to the nearest ten and leave the difference, but people ignore the unspoken. I\u2019ve waited on tables; I hear Arun\u2019s pain.\n\nWe stub out the cigarettes and I get on again and resume my questions. My words fly into the breeze \u2013 so I shout. Arun is studying for his diploma and will head overseas to work the oil rigs. This is merely a stopgap arrangement to pick up a few bucks.\n\nWe park outside a bungalow in a quiet by-lane and we\u2019re handed our cargo, two-dozen cupcakes. Our destination, Worli.\n\nA haughty woman with a patrician nose instructs Arun on how the delicate cupcakes need to reach intact. I can hear her clearly even though I\u2019m a good 25 feet away. We get going; the cupcakes nestled between Arun and me. The rain gods have shown mercy; the sun is out.\u00a0I\u2019m now holding on to Arun\u2019s belt hoops for dear life. After we handoff the creamy cargo, it\u2019s time for a well-earned lunch.\n\nBaingan bhaji\u00a0and\u00a0chappatis\u00a0are quickly eaten out of the dabba, lovingly packed by Arun\u2019s mom, and soon it\u2019s time for the third task. Someone in Prabhadevi has forgotten to make copies of his rent agreement and drop them off at the broker\u2019s office. Arun steps in. The routine is now getting tedious.\n\nBeing a delivery boy is clearly not a job for the wildly ambitious. If you stick around for years, they just might make you a supervisor or even a manager. But it\u2019s hardly a lofty dream worth chasing. It\u2019s so much easier to just move on to the next fatter pay cheque. The surge of new e-commerce companies makes \u201cTu nahi to koyi aur sahi\u201d\u00a0an actionable threat. The churn rate can be as high as <a href=\"http:\/\/www.business-standard.com\/article\/companies\/teamlease-sees-30-growth-in-its-temp-staff-hiring-this-fiscal-114073000960_1.html\">30 per cent<\/a> per annum.\n\nThe days go and the count of tasks keep clocking in. (I swear, every time, Arun says the word \u201ctask\u201d, I picture Raghu Ram telling him to do it on\u00a0<em>Roadies<\/em>). By now, Arun has gotten into a chatty rhythm. He tells me how during the final year of his electronics diploma, a serious bout of malaria and subsequent hospitalisation made him flunk. He\u2019s waiting to reappear for his exams and he\u2019s using the free time to make some money. With his father set to retire in eight months, he needs to pull his own weight.\n\nIt\u2019s almost time to call it a day. Arun needs to get home early to finish up a project as part of his final-year evaluation. He totes up the accounts, hands over the cash, and clocks out.\u00a0Tomorrow\u00a0he needs to complete at least four tasks, to stay on track for that incentive. He\u2019s got to factor that project detour as well.\n\nWe say goodbye after a final cigarette. Arun asks me to come by again. I get the feeling he\u2019s tired of talking to the polluted city air all day.\n\nA few days later, I catch up with Arun. He\u2019s broken up with his girlfriend; he says she doesn\u2019t want to date a delivery boy. He hasn\u2019t been moping though. Another project is due and this one\u2019s crucial. Plus that incentive. The money is taking his mind off the maiden. He\u2019s looking forward to buying his mother non-stick pans and his younger brother a new pair of sneakers. He\u2019s going to order the stuff online and when the delivery boy comes, Arun will not forget to tip.\n\n\u00a0\n","protected":false},"excerpt":{"rendered":"<p>Whizzing around Mumbai\u2019s gallis are the delivery boys \u2013 foot soldiers of a $16.4 billion e-commerce boom. Arr\u00e9 rides pillion with one, delivering everything from cupcakes to quinoa.<\/p>\n","protected":false},"author":2,"featured_media":137,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[62,63,64,65,66,67,193,194,71,72],"class_list":["post-136","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-people","tag-arre","tag-arre-digital-platform","tag-arre-originals","tag-arre-reads","tag-arre-text-articles","tag-arre-website","tag-delivery-boys","tag-e-commerce","tag-web-series","tag-web-shows"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Knock Knock, Your Parcel\u2019s Here<\/title>\n<meta name=\"description\" content=\"Whizzing around Mumbai\u2019s gallis are the delivery boys \u2013 foot soldiers of a $16.4 billion e-commerce boom. 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